We know there´s a lot of people like us willing to come back to nature whenever its possible. The lock down and been limited from what we enjoy the most makes you dream of your next adventure. We are here to tell you that in Outdoor Index we are ready for you. We have managed and implemented our own protocols and verified the actions of each of our operators to keep all the stake holders involved; travelers, guides, local communities, every one safe. Our protocols are available and we are going to inform you directly on the moment of your trip. Constant updates will be given whenever is pertinent. All´s going to be ready settled up for the right moment to give you the best welcome on your next adventure.
MAKE YOUR RESERVATION WITHOUT UNCERTAINTIES
Our main policy on these days is flexibility, so we want you to be able to cancel or re-schedule your trip close to the date it necessary. We want you to be relaxed regarding this subject. We´ve been working on tourism for several years always producing experiences in Patagonia and south Chile, we personally know the operators and is our priority to be with you from your very first visit to our site till you are back at home after your trip helping us to do our job better giving us your feedback on our post – trip survey, this will help the operators and the hole management of the ecosystem to grow better and with more sustainable tactics. If you are thinking to travel on 2022, is not to early to start planning. In fact, it is more important than ever because of all the people rescheduling their trips and the limited spaces that some of our programs have.
WHAT HAPPENS IF I WANT TO CANCEL MY TRIP?
To give you peace of mind during these difficult times, we have aligned our cancellation policies with those of our suppliers. To cancel your trip and receive 100% of your money back, you will have to make the cancellation 45 days before the start of the tour (previous medical certificate or proof that proves the cancellation situation due to Covid-19). Otherwise, Outdoor Index can offer the following alternatives: - Reschedule the date of the reservation for a stay until April 2024. - Transfer the reservation to another name.
WHAT HAPPENS IF MY TRIP IS RESCHEDULED DUE TO COVID-19 MOBILITY RESTRICTIONS?
If for some COVID-19 related reason it is necessary to reschedule your trip, you will be able to have a 100% credit of the money already paid for a trip until April 2024, less any hotel fee or commission from some operator impossible to recover. We going to be persistent on trying to recover as much money as possible having in count the conditions.For more details related to Outdoor Index reservation policies during times of COVI-19 and for the future, you can continue reading our “Terms & Conditions section” on our site.
In case of a muli-day experience or a program, we want to tell you that every lodging has rigorously sanitized and it follows with protocols actively. Governmental organisms have also collaborated with trainings and inspections to assure an appropriate management.
In case of your product counts with transport, as in the case of lodging, we have follow the protocols required by the government specialized agencies, including the amount of people bey vehicle. Gel sanitizer will be on reach, and masks will be used during traveling.
On reaching destiny and always will be a straight local phone with someone in charge to contact Outdoor Index to let us help you on any issue. The referred of the company that receives you will follow every local protocol signed by Outdoor Index.
KEEP YOUR SELF INFORMED
Our here described policies regarding COVID-19 are subject to changed according recommendations and requirements of the local government, the Health ministry, and any government entity managing tourism related subjects. We do try to be leaders on this matter, on the local ecosystem we are constantly monitoring the situations and any changes on the areas our operators work.
For the latest info regarding your flights, we recommend to contact your airline as soon as possible. Some companies have canceled and/or established restrictions, protocols and process that you should be knowing of.
FOR MORE EXPERT INFORMATION
For more expert info about COVID-19 and local protocols for security on your next trip, we recommend to visit the resources given by the Chilean government on the next links: www.gob.cl/coronavirus - www.sernatur.cl
¿ARE WE GETTING RESERVATIONS?
WE SURE DO. Check here our excursions or click any of our recommended options. If you want ideas check our blog for some inspirations. Contact us for a local expert to help you on your preparation, you can write to us to firstname.lastname@example.org