Covid Information
We know that many of us want to return to nature, the confinement we have experienced and being limited in what we like to do undoubtedly makes us dream of your next adventure. We want to tell you that at Outdoor Index we are ready for you. We have managed and implemented our own protocols and verified the actions of each of our providers to keep everyone involved; travelers, guides, and local communities, safe and healthy. Our protocols will always be available and we will inform you accurately at the time of your trip. We will be updating the information and keeping you informed of the latest events when relevant. All for when the time is right; to welcome you on your next adventure.
BOOK WITH CONFIDENCE
Our policy in these times is flexibility, so we want you to be able to cancel or reschedule your trip close to the start date. We want you to be calm about this issue. We have been working in tourism for years and have been generating experience in Patagonia and southern Chile for a long time, we know the operators first-hand and our priority is to accompany you from the moment you enter our site.
If you are thinking of traveling in 2022, it is not too early to start. In fact, it is more important than ever because of all the people rescheduling their trips and the limited spaces some of our programs have.
WHAT HAPPENS IF I WANT TO CANCEL MY TRIP?
To give you peace of mind during these difficult times, we have aligned our cancellation policy with that of our providers. To cancel your trip and receive 100% of your money back, you will have to cancel 45 days before the start of the tour (with a medical certificate or proof accrediting the cancellation due to Covid-19). Otherwise, Outdoor Index can offer the following alternatives: - Reschedule the reservation date for a stay until April 2024. - Transfer the reservation to another name.
WHAT HAPPENS IF MY TRIP IS RESCHEDULED DUE TO COVID-19 MOBILITY RESTRICTIONS?
If for any reason related to COVID-19 it becomes necessary to reschedule your trip, you will be able to have a 100% credit (of the money already paid) for a trip until April 2024, minus any hotel fee or from any local provider that is not possible to recover.
· We will be insistent on trying to recover as much money as possible considering the circumstances.
For more details related to the reservation policies of Outdoor Index during COVID-19 times and for the future, you can continue reading our “Terms & Conditions”.
HOTELS
In case your experience at Outdoor Index is a multi-day experience or program, we want to inform you that the accommodations have been rigorously sanitized and have established hygiene protocols stricter than ever. Government agencies have also collaborated incisively with training and oversight for appropriate management in the context.
VEHICLES
In case your experience at Outdoor Index includes transportation by vehicle on any part of the excursion, as with accommodations, we have respected and followed the protocols required by government agencies, including the capacity of people per vehicle. Hand sanitizer will be available, and masks will be worn during the journeys.
AT THE DESTINATION
Upon arrival at the destination and always, there will be a direct local phone contact with a direct person from Outdoor Index to assist you in any context. The company representative who receives you will follow the local welcome protocols.
STAY INFORMED
The policies described here regarding COVID-19 are subject to change according to the recommendations and requirements of the Chilean government, the Ministry of Health, and the governmental entities that handle tourism-related issues. We also seek to be leaders in the local field seeking synergy with local organizations and other companies. We are constantly monitoring the change of phase states in the areas in which our operators operate, as well as updating our protocols to the best available practices.
FLIGHTS
For the most up-to-date information on your flights, we recommend contacting your airline as soon as possible. Some companies have canceled trips and/or established restrictions, protocols, and processes that you should be aware of.
EXPERT INFORMATION
For more information on COVID-19 and safety protocols for when you travel, we recommend visiting the resources provided by the Chilean government at the following links: www.gob.cl/coronavirus - www.sernatur.cl
ARE WE TAKING RESERVATIONS?
Absolutely! Check out our excursions here, or go directly to our recommended products. If you need ideas, you can check out our blog for inspiration. Contact us so that a local expert can help you in your planning from now on, you can write to us directly at info@outdoorindex.cl.